Diamond Edge Revenue Management for the Frontline Teams
An in-depth look at revenue management tailored for the Front Office team.
Too often, our management teams make Revenue Management (RM) decisions but have done nothing to
communicate these decisions to the frontline teams.
This program is a primer for these teams. Topics such as: RM defined; Customer Segmentation,
Restrictions, RM day-to-day; and RM and the Sales Team.
This program focuses on Revenue Management Best Practices defined in a manner that empowers your
frontline staff to maximize your property’s revenue opportunities.
The program modules will concentrate on the following:
Module 1: Introduction
Key Learnings:
- The goal of Revenue Management is to maximize revenue and occupancy
- Revenue Management is more complex than just raising prices on busy nights and lowering prices on
slow nights - There are several tools available to management teams to maximize revenue
Module 2: Restrictions
Key Learnings:
- Restrictions are only used during busy periods to Maximize Revenue
- The 7 different kinds of restrictions they might encounter
- GSRs are responsible for supporting all restrictions in the system
Module 3: Role of the GSR in Revenue Management
Key Learnings:
- What the GSR can do to actively help increase revenue, and support the revenue management strategies in place
Module 4: Test
Key Learnings:
- Review of All Learnings from the entire program