Property Based Training

Diamond Edge Seminars are about creating an atmosphere where teams are trained in best hospitality
practices, and empowered to drive bottom line revenues. The most valuable asset we have is our people.
Their constant interaction with our guests ensures the guest returns… and remains loyal.

The great success of these seminars is the result of:

  • Programs that respond to today’s competitive landscape.
  • Programs customized to your specific property needs.
  • Teams that are engaged and empowered to execute program goals.
  • The designation of a “Program Champion”. We will work with management to assure the programs continued success at your property.

Diamond Edge Service on the Rise
The most beautiful property is incomplete without great service to ensure every guest is happy… and
returns. This guest service program, taught over two days, involves every employee in every department
of the hotel. We’ll energize a culture that will strive to serve and delight your guest.

Diamond Formula for Conversion Success for the Guest Service Representative
Owners and Managers continually express concern about their poorly trained Guest Service Representatives.

“There is no sell on telephone enquiries.” “They always sell at the lowest rate, even when the hotel is
full.” “They allow walks when the hotel is empty.”

This full day seminar will have your GSR’s converting more guest inquiries into room nights and taking responsibility for maximizing room revenue.

Diamond Formula for Increasing Revenues for Restaurant Servers and Personnel
This full day seminar is all about building a competitive edge at your restaurant through a step-by-step
approach that ensures greater service levels and guest satisfaction. Individual guest checks will increase and your guests will multiply...and return.

Diamond Edge Sales 101
An action plan for properties which have limited sales resources. This half day seminar focuses on
understanding the sales process; the creation of great sales habits; defining the markets that will make a difference to your property; thinking sales everyday; what business to accept/reject to expand bottom line revenue.

Diamond Edge Revenue Management
How our properties do business has been radically altered by the rise of the web. But how we respond
should still be deeply rooted in the world of Revenue Management. These two programs will respond to
your needs.

For General Managers, DOS and Front Office Managers: This one day jam-packed session will have
your team living revenue management best practices.

For the Front Office and Sales Teams: This half-day program is designed to give your teams an
understanding of revenue management and the tools necessary to start making ‘right’ decisions resulting
in higher revpar.

Diamond Edge Web Wars—Be Prepared...to Win!
Don’t be left behind...there is no end to this war. This one day program is about understanding the Web
and how it is directly affecting your business. Your ability to access growing market share and profits
make this a war you must win. Knowledge is the key...then create great web strategies and habits that
will lead to victory!