Diamond Edge Housekeeping Training
This is a complete program designed to promote great housekeeping. Developed with skilled
Housekeeping Teams, this program will become the foundation for building Best Practices in you
housekeeping department. A clean hotel is a welcoming environment for your guests. This program is also
a valuable aid in your quest to have the housekeeper understand how important they are in supporting the
guest service goal of the property… to exceed guest expectations.
Work Safe. The focus is on working safe. A staff that knows they are working in a safe and secure
environment will work harder… be more loyal.
This program provides your team with training on how to stay safe which reduces costs and liability
associated with worker’s compensation claims, absenteeism and turnover.
Work Smart. The focus is on working smart. Housekeepers that know their way around the guestroom
will be more thorough and work faster. This will result in guests that are happy and a housekeeping team
that takes pride in its work
The program modules will concentrate on the following:
Module 1: Introduction
Key Learnings:
- Cleanliness is an extremely important feature of a hotel that guests value
- Learning on a computer will be a fun experience
- Housekeepers need to provide customer service as an important part of their job
- An interactive test in the form of a lively game show tests knowledge and repeats key messages
Module 2: Safety & Security
Key Learnings:
- How to prevent personal injury as a housekeeper
- How to handle hotel keys safely and securely
- How to handle UGS – Unusual Guest Situations
- An interactive test in the form of a lively game show tests knowledge and repeats key messages
Module 3: Working Smart
Key Learnings:
- Working smart is as important as working hard
Module 4: Final Exam
Key Learnings:
- A final version of the game show again tests knowledge. All questions include a de-brief so that you can be sure participants know the elements of “working safe” and working smart”.